Privacy Statement
Contact
If after reading this policy you have any questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@maisonnovae.com or by mail at:
Maison Novaé
Lockhorststraat 10A
6942EW Didam
The Netherlands
Collection of Personal Information
This Privacy Statement describes how we collect, use and share your personal information when you visit our website or make a purchase through our webshop. By “personal information” we mean any information about an identifiable individual.
I – Device Information
• Purpose of collection : to load the website correctly, analyze performance and optimize our site.
• Source of collection : automatically when you visit our website via cookies, log files, web beacons, tags or pixels.
• Disclosure : This information may be shared with our processor Shopify.
• Data collected : browser version, IP address, time zone, cookie data, pages visited, search terms, and website interaction.
II – Order information
• Purpose of collection : to process and fulfill your order, including payment, shipping, billing, order confirmation, communications, fraud prevention, and marketing (if applicable).
• Source of collection : directly from you through placing an order.
• Disclosure : This information may be shared with our processor Shopify.
• Data collected : name, billing address, shipping address, payment information (including credit card numbers), email address, phone number.
III – Customer Support Information
• Purpose of collection : to provide you with customer service.
• Source of collection : directly from you.
Minors
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us so that we can delete it.
Sharing Personal Information
We share your personal information with service providers who help us perform our services, such as Shopify for the purpose of operating our online store. Learn more about how Shopify handles personal data in their privacy policy: Shopify Privacy Policy .
In addition, we may share your information to comply with laws and regulations, to respond to legal requests, or to protect our rights.
Use of Targeted Advertising
We use your personal information for targeted advertising and marketing communications. For example:
• We use Google Analytics to understand how customers use our site. Read more about how Google uses your data in their privacy policy . You can opt out via Google Analytics Opt-out .
• We share information about your use of the site with advertising partners (e.g. Facebook, Google) for personalized advertising through cookies or similar technologies.
You can opt out of targeted advertising by:
• Bing
• Or via optout.aboutads.info
Use of Personal Information
At Maison Novaé we use your personal information to:
• To sell products and process orders
• To process payments
• To ship and fulfill your order
• To keep you informed about new products, services and offers (if you have registered for this)
Legal Bases (GDPR)
If you reside within the European Economic Area (EEA), we process your personal information on the basis of:
• Your consent
• Execution of the agreement
• Compliance with legal obligations
• Our legitimate interest which does not outweigh your rights
Retention of Personal Information
We will retain your information for as long as necessary to fulfil your order, unless you request us to delete your information.
SMS marketing
We may use your information to send you SMS notifications about your order or abandoned cart. Our website uses cookies to keep track of when you abandon a cart so we can send you reminders.
Cookies
We use cookies to enhance your browsing experience and collect data about the use of our website. For more information about cookies, please refer to our cookie policy or the cookie settings on our site.
Do Not Track
Please note that we do not currently respond to browser “Do Not Track” signals due to the lack of consistent industry policy on this matter.
Changes
We may update this Privacy Policy from time to time to reflect our practices or legal requirements. The most current version will always be available on our website.
Your Rights
For customers in the EEA:
You have the right to access, correct or delete your personal information. You can also object to processing or request data portability. To exercise these rights, please contact us at info@maisonnovae.com .
For California customers (CCPA):
You have the right to access, transfer and delete your personal information. You may appoint an authorized representative to make these requests on your behalf. Please contact us at the email address above.
Complaints
If you wish to file a complaint, you can contact us via info@maisonnovae.com or in writing at the above address. If you are not satisfied with our response, you can file a complaint with the Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl .